Getting help
The Help page is one place for everything: the help docs, the AI assistant, a way to email the team, a way to report offensive AI output, and the record of every case you've opened.
Open the Help page
Select the MotherFluxer logo at the top of the sidebar to open the Help page. Select Exit help at the top when you're done to return to where you were.
The page has three tabs: Help Docs, Reach out, and My Cases.
Browse the common questions
The Help Docs tab opens on a list of common questions, grouped into five topics — Getting started, Editing, Sharing & saving, Uploads, and Billing & credits. Select any question to expand its answer in place, and select it again to collapse it.
Browsing is the quickest way in when you don't yet know what to search for.
Search the help docs
In the Help Docs tab, type your question into the box marked "Search help...". Matching results appear instantly as you type — there's no button to press.
Search covers both the common questions and the full help articles at once. It works best when you use a few specific words about what you're trying to do, such as "export video", "storage full", or "publish app". You don't need full sentences.
Open a search result
Matching common questions stay expandable, so you can read the answer without leaving the page. Matching help articles appear as cards showing the article's title and a one-line summary of what it covers. Select an article to open it in a new tab, then switch back to MotherFluxer to keep working.
Skim the summaries first — they're written to tell you at a glance whether the article answers your question.
When nothing matches
If you see "No matching help articles", the docs don't have a page for those exact words. Try again with fewer or different terms.
If search still doesn't get you there, the Reach out tab gives you three ways to get help.
The three ways to reach out
Choose the Reach out tab. It offers three ways to get help:
- Open a case — describe the problem to the AI assistant and work it out together.
- Contact Us — email the team directly.
- Report Content — flag offensive AI-generated content for moderation.
Pick whichever fits — you can always reach out again later. Every case ends with a human reply to your account email; the AI just helps get there faster.
Work an issue out with AI
The Open a case tab is a chat with the AI assistant. Type your question or describe what's going wrong into the box marked "Work out your issue now with AI..." — for example, "my video won't export" — and send it the way you'd send any message. Answers stream in as they're written, and may include links to the relevant help articles so you can read more.
It answers from MotherFluxer's help docs, so it's best for questions the docs can answer:
- How to use a feature — "how do I publish an App?", "how does Smart Edit work?"
- How the app behaves — "why did my export link stop working?", "how is billing handled?"
- Where to find something — "where do my artifacts live?"
There's no separate button to start a deeper investigation. The assistant works out from your description whether it needs to look at your account, and asks you before it does anything.
What the AI looks at in your account
The assistant reviews only your own account — your artifacts, your chats, your account details. It reads to understand the problem; it never changes anything, and it never has access to anyone else's account. This is a look-only review on your behalf.
It tells you what it found as the conversation goes, and when it helps it shows evidence from your own work — for example, a preview of the artifact you're asking about — so you can see exactly what it's looking at. If it got the wrong end of the problem, just say so in the chat and keep going. The conversation is the correction: there's nothing to confirm or dismiss.
Reproducing your issue on your own device
When you describe something that went wrong — an export that failed, an artifact that won't render — the assistant may offer to reproduce it so it can see the failure for itself. It asks first, and nothing happens until you select Yes, reproduce it.
When you do, the reproduction runs on your own device, in your own browser. MotherFluxer quietly re-opens the artifact in a hidden background window and re-runs the operation that failed, exactly as it ran when you hit the problem. Nothing is uploaded to run it, and nothing on your screen changes — you'll just see Reproducing… on the button while it works.
The assistant then reads back a small, technical summary of what happened: whether the operation failed or succeeded this time, the error message if there was one, and details about your browser and graphics hardware. If it helps, it also attaches a single screenshot of what your artifact actually looked like during the reproduction, so the assistant can see the problem rather than guess at it.
Your artifact is never changed, and no file is downloaded to your computer during a reproduction.
What the reproduction shares, and for how long
The summary the assistant reads is deliberately small and contains no personal information — just the outcome, the error, and technical details about your browser.
Selecting Yes, reproduce it is also your permission for the assistant to look at your account, and it covers that conversation only. It ends when the conversation is handed to a human as a case, or once the chat has been quiet for a day — and the summary of your account the assistant gathered goes with it. Come back after that and the assistant asks again before it looks.
If a screenshot is attached, it is a picture of your own artifact only, taken on your own device. It is stored privately against that one support conversation and is never mixed in with your saved artifacts. It is deleted the moment your conversation is handed to a human, and if the conversation never reaches a human it is automatically deleted after 30 days.
If your device can't run the reproduction — because the app is too broken, or the operation isn't one your browser performs — the assistant simply says so and falls back to reading the error that was already recorded when the problem first happened. You never lose the ability to get help.
When the AI opens a case for you
The assistant answers questions and, with your permission, reproduces a failure to diagnose it — but it never changes your work. Once it understands the problem, it offers to hand it to a person: select Open a case and it records what it found on a new case for the team. You can also ask it to open a case at any point.
A human always follows up by your account email. If you'd rather skip the chat entirely, the Contact Us tab emails the team directly.
Contact Us — email the team
The Contact Us tab sends the team a written message. It replies to your account email.
- Enter a short Subject describing the issue.
- Describe what's going wrong in the Describe your issue... box — what you expected, what happened, and any steps to reproduce it.
- Select Send.
Keep an eye on your account inbox for the reply. You can also email the team directly at hello@motherfluxer.ai if you prefer.
Report Content — flag offensive AI output
If something you generated comes out offensive — even from an ordinary request — you can flag it for review without leaving the app. Open the Report Content tab, then:
- Name what you're reporting. Either pick the generation from the grid of your own AI-generated items — use Search your generations... to narrow it down — or upload a screenshot of it instead. Selecting a card and uploading a screenshot are alternatives; you choose one. Clear your choice with the ✕ to start over.
- Describe the problem in the Describe why you're reporting this content... box.
- Select Send.
The report goes straight to our moderation team, who review flagged AI content and act on anything that violates our Community Standards. Reporting is private to you — it doesn't change or delete the item.
Track your cases under My Cases
Every case you open appears in the My Cases tab, with open cases listed first. Each row shows the subject, the current status (for example, Open or "Resolved 6/27/2026"), and a short case number such as #B530FF88 you can quote to the team.
- AI cases expand in place to a read-only thread where you can re-read what the assistant found and check the latest status.
- Email cases show their status; the conversation continues over email.
Either way, you'll always get a human reply by email — the AI helps speed things up, it doesn't replace the team.
Getting help is always free
Talking to AI for help never uses your credits — it's always free, and the review of your account is look-only and stays inside your own account. If you ask a lot of questions in a short time, it may point you back to searching the help docs or to opening a case, but it will never charge you or stop you from getting help.
Still stuck?
If something keeps misbehaving after trying the steps in the docs:
- Reload the page and try the action once more.
- Confirm you have enough credits — tap Add Credits if you're low.
- Try a simpler version of the request to narrow down what's going wrong.
If it still won't work, open a case from the Reach out tab and a person will follow up by email.